Supporting patients who have disabilities, including physical accessibility, mental health needs, learning disability, neurodiverse conditions (this includes for example people with autism, ADHD, Tourette’s, dyslexia) and arrangements for sensory disabilities.
Every effort will be made to support patients and carers who require reasonable adjustments and adaptations to attend the service including
- Early or later appointments
- Longer appointments for patients with special needs, mental health or disabilities who may require longer to carry out the procedure in a safe and supportive environment
- Quiet clinics for childrens’ reviews, immunisations or learning disability assessments. These may be small clinics when other services are not on to ensure children with sensory impairments or neurodiversity can be seen in a suitable environment. We also have practice leads for learning disabilities and mental health needs to support clinics and adaptations required
- Translation services with language line or interpreter apps
- Medical records can record patients preferred name or title
- Hearing loop
- Staff who are trained/training in sign language
- Reception champions for dementia, carers, mental health, learning disabilities, domestic abuse to recognise patients or carers attending the service who may need assistance
- Hydraulic couch for patients who require assistance or have a disability
- Patient gowns for privacy and dignity including changing area
- Wheelchair
- Ground floor clinic
- Posters displayed with the practice policy on accessible standards including website
- Easy read leaflets, large print, email, text or telephone communication to meet the patients communication needs
Access
There is access through the main door at both sites on the ground floor. There are no steps into the building. We have a wheelchair available for use in surgery.
Colton Mil has automatic doors to the entrance.
Assistance can be provided by reception to and from your car if required.
Disabled parking bays are available at both the Grange and Colton Mill site near the entrance.
Hearing Difficulties
If you are experiencing hearing difficulties when being called in to see the doctor or nurse, please do let us know in order for us to set up an alert on your medical records and personally collect you from the waiting room.
The practice has installed a hearing loop. If you would like to use this, please ask at reception for assistance.
We can arrange for someone to support you book appointments, make enquires or in your consultations using British sign language. Some of our staff are also training in BLS.
The call screens will beep when called but also state your name, name of the person you are seeing and room number. If you are hard of hearing, please monitor the call screen for your name being called or inform reception to let you know.
Interpreter
If you do not speak English and require an interpreter, please inform reception so we can arrange a double appointment and for language line to support you in your appointment or arranging appointments. Please let reception know your preferred language so we can update your medical records.
Large Print and Easy Read
Those who are visually impaired or find large print or easy read documents helpful, we can provide a range of documents to support you with your medical care. Please let reception or practitioner know your preferences.
How to request website content in an accessible format
If you need information on from our website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: colton.andthegrange@nhs.net
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).