We will make every effort to try and resolve the complaint to your satisfaction. We will aim to acknowledge your complaint within 2 working days to inform you that your complaint has been received and being investigated. You should expect to receive a response within 30 working days once our investigation has been completed.
Please provide a summary of your complaint including dates, times, location, name or staff involved *if known* to assist our investigation.
If you are complaining on behalf of a patient or your complaint or enquiry involves the medical care of a patient then the consent of the patient will be required. Please obtain the patients consent in writing – this can be scanned and emailed, or dropped, into the practice.