Practice Corona Virus planning (updated 13th March 2020)
We have moved to a full Telephone Triage Appointment System from Friday 13th March 2020 following NATIONAL and LOCAL guidance to protect staff and patients.
Please do not attend the surgery to book an appointment. Due to the Corona Virus outbreak, if you need an appointment, you will be given a telephone appointment and the GP will contact you to discuss your symptoms and ask you screening questions. They will then ask you to come to the surgery if they need to examine you.
From Monday 14th March, we will be moving our essential nursing appointments and other health professionals to our Colton site. Patients will be contacted by SMS text or phone to ask you some corona virus screening questions first. Routine non essential appointments will be cancelled and further arrangements made to either contact you by phone or postpone until a later date.
Our Grange MC site will be used to bring down patients who need to be seen.
During the Coronavirus outbreak, if you need to request a prescription you can use our online service, email email@example.com or if you do not have online access you can call 0113 204 4965 (Colton), 0113 201 8882 (Grange). The telephone may go to an answerphone, please leave a clear message with your name, date of birth, contact number and medication required. If your pharmacy usually orders your prescriptions on your behalf this can continue as usual.
All patients are asked to ensure that they have a community pharmacy (chemist) nominated for electronic transfer of prescriptions. This can be done by the chemist, or by notifying the practice using the contact methods above.
We appreciate that the phone lines are very busy, please be patient as our receptionists are working hard to get through all the calls quickly.
Coronavirus guidance and symptoms
The NHS in Leeds and Public Health England (PHE) are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in a high risk of exposure can be found on nhs.uk/conditions/coronavirus-covid-19
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Use this service if:
•you think you might have coronavirus;
•in the last 14 days you’ve been to a country or area with a high risk of coronavirus;
•you’ve been in close contact with someone with coronavirus.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
•Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
•Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
•Avoid touching your eyes, nose and mouth with unwashed hands.
•Avoid close contact with people who are unwell.
(Site updated 31/07/2020)