NEW SAME DAY URGENT CLINIC STARTING MONDAY 2nd DECEMBER 2019
Printable Version: New appointment system 1st December 2019
Walk in clinics will end on Friday 29th November 2019
Why is there no longer a walk in clinic?
Due to anticipated high volumes of demand during the winter period along with patient and staff feedback we will no longer have walk in clinics. We are still offering the same number of appointments but just within a different booking system.
How do I book a same day urgent appointment?
From the Monday 2nd December 2019 we will have a new ‘same day urgent clinic’ that can be booked at reception, on the phone or online from 8am. The booking system for the ‘same day urgent clinic’ is only available to book between 8-9am. Please be aware that these clinics have a limited number of appointments and if full then you may be asked to sit and wait, signposted to a pharmacy or local walk in centre.
What times are the appointments in the same day urgent clinic?
Same day urgent clinic appointments start at 8.30am and the last appointment is usually 10.50am.
How can I be seen if all the appointments are full?
If the same day urgent clinic is full and you have arrived in reception before 9am, we may be able to offer you a sit and wait appointment if your medical problem is urgent. Please note you may be waiting 2-3 hours. Alternatively, you may wish to attend Shakespeare walk in centre which is located at Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA and open 8am-8pm every day.
Can I get a same day appointment later in the day?
Yes, we do have some on the day routine appointments that are released at 8am. We can also offer you an appointment at Seacroft Hub if available. These are between 6.30-8pm
How many medical problems can be dealt with in the same day urgent access clinic?
Appointments for the ‘Same day urgent clinic’ are for ONE medical urgent problem only.
What if I have multiple (non-urgent) medical problems, can I still attend the same day urgent access clinic?
If you have multiple non-urgent medical problems then please book a routine GP or Pharmacist appointment. It may be more suitable to book a double appointment depending on what needs to be discussed or assessed. Alternatively a telephone review with a GP or Pharmacist may be suitable.
How do I request a repeat sick note and when will it be ready?
Repeat sick notes will not be issued in the same day urgent access clinic, please request sick notes with our receptionists and allow 48 hours for these to be processed. If employees are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.
Can I still book routine GP appointments?
Routine appointments will still be available to book online, over the phone or with reception. These can be booked up to 4 weeks in advance.
View our Christmas and New-Year opening times using the links below:
Christmas and New Year opening times - Colton Mill Christmas and New Year opening times - The Grange
- Try the new NHS App: If you are a patient at our practice, you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
Watch our Systm Online Tutorial with Prescription Clerk Amanda.
Watch our simple step by step tutorial on how to order your medication using the online service; please note that a test patient record was used during this tutorial.
Choose and Book Referrals UPDATE
If patients have any queries regarding a recent E referral or would like to chase up an appointment following a referral, patients must contact the E referral team directly on: 0113 206 4615. The Choose and Book team will no longer accept queries from a patients GP surgery.