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         Practice Newsletter Issue: 2 Term: Summer 2019

Practice Notices

NEW SAME DAY URGENT CLINIC STARTING MONDAY 2nd DECEMBER 2019 

Printable Version: New appointment system 1st December 2019

Walk in clinics will end on Friday 29th November 2019

Why is there no longer a walk in clinic?

Due to anticipated high volumes of demand during the winter period along with patient and staff feedback we will no longer have walk in clinics. We are still offering the same number of appointments but just within a different booking system.

 

How do I book a same day urgent appointment?

From the Monday 2nd December 2019 we will have a new ‘same day urgent clinic’ that can be booked at reception, on the phone or online from 8am.  The booking system for the ‘same day urgent clinic’ is only available to book between 8-9am. Please be aware that these clinics have a limited number of appointments and if full then you may be asked to sit and wait, signposted to a pharmacy or local walk in centre.

 

What times are the appointments in the same day urgent clinic?

Same day urgent clinic appointments start at 8.30am and the last appointment is usually 10.50am.

 

How can I be seen if all the appointments are full?

If the same day urgent clinic is full and you have arrived in reception before 9am, we may be able to offer you a sit and wait appointment if your medical problem is urgent. Please note you may be waiting 2-3 hours. Alternatively, you may wish to attend Shakespeare walk in centre which is located at Burmantofts Health Centre, Cromwell Mount, Leeds LS9 7TA and open 8am-8pm every day.

 

Can I get a same day appointment later in the day?

Yes, we do have some on the day routine appointments that are released at 8am. We can also offer you an appointment at Seacroft Hub if available. These are between 6.30-8pm

 

How many medical problems can be dealt with in the same day urgent access clinic?

Appointments for the ‘Same day urgent clinic’ are for ONE medical urgent problem only.

 

What if I have multiple (non-urgent) medical problems, can I still attend the same day urgent access clinic?

If you have multiple non-urgent medical problems then please book a routine GP or Pharmacist appointment. It may be more suitable to book a double appointment depending on what needs to be discussed or assessed.  Alternatively a telephone review with a GP or Pharmacist may be suitable.

 

How do I request a repeat sick note and when will it be ready?

Repeat sick notes will not be issued in the same day urgent access clinic, please request sick notes with our receptionists and allow 48 hours for these to be processed. If employees are off work for 7 days or less, you do not need to give your employer a fit note or other proof of sickness from a medical professional.

 

Can I still book routine GP appointments?

Routine appointments will still be available to book online, over the phone or with reception. These can be booked up to 4 weeks in advance.

 

View our Christmas and New-Year opening times using the links below:

 Christmas and New Year opening times - Colton Mill Christmas and New Year opening times - The Grange

  • Try the new NHS App: If you are a patient at our practice, you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. If you already use [insert name of GP online service available at practice] you can continue to use it. You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
  • Watch our Systm Online Tutorial with Prescription Clerk Amanda. 

    Watch our simple step by step tutorial on how to order your medication using the online service; please note that a test patient record was used during this tutorial.

  • Choose and Book Referrals UPDATE

    If patients have any queries regarding a recent E referral or would like to chase up an appointment following a referral, patients must contact the E referral team directly on: 0113 206 4615. The Choose and Book team will no longer accept queries from a patients GP surgery.


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Mental Health Support Services in Leeds 

Mental Health Services are free on the NHS, but in some cases you’ll need a referral from your GP to access them. There are some mental health services that allow people to refer themselves.

This most commonly includes services for drug problems and alcohol problem, as well as psychological therapies (IAPT) Services (cognitive behavioural therapy CBT for common problems like stress, anxiety, depression, OCD and phobias)

If your mental health difficulty is related to stress at work, you can ask you employer what occupational health services are available to you. Check out the Time to Change website, which has a section dedicated to employers.

Some mental health problems can be managed without the help of a GP. There are a variety of materials available and local organisations offering help.

You can also try the mood assessment quiz, which is designed to recommend resources to help you better understand how you feel.

The MindWell website is the single ‘go to’ place for information about mental health in Leeds. It allows anyone living or working in Leeds, including GPs and other professionals, to get quick, easy and direct access to up-to-date mental health information.

If you want to talk to someone right away, the mental health helpline page  has a list of organisations you can call for immediate assistance. These are helplines with specially trained volunteers who’ll listen to you, understand what you’re going through, and help you through the immediate crisis.

Mind Matters

Children’s Mental Health Services in Leeds 

If you are a young person, Mindmate can help you understand the way you’re feeling and find the right advice and support.

But, if you’re at school or college, mental health care may be arranged for you.

Find out more about child and adolescent mental health services (CAMHS)

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Extended Services Update

 

Wednesday and Thursday Evening Clinics

  • Colton Mill MC site ONLY
  • Wednesday 18.00hrs - 20.00hrs (Nurse clinics only)
  • Thursday 18.00hrs - 20.30hrs ( Nurse clinics only) until further notice 
  • Appointments available by contacting reception or online

Saturday Mornings

  • Please note that the Saturday Service as now ended. See below for details of the new extended hours services delivered.

Monday to Sunday Extended Hours Clinics

  • A new service is now delivered at Seacroft Hospital Outpatients and St Georges Minor Injuries Unit
  • Monday to Friday 18.30hrs - 20.00hrs 
  • Saturdays 08.00hrs to 14.00hrs 
  • Sundays 08.00hrs to Midday 
  • To book appointments for this service, please contact our reception team.
  • To cancel appointments at St Georges during extended hours, contact 07513763846
  • To cancel appointments at Seacroft during extended hours, contact 0113 206204
  • To make a complaint about the extended hours service at Seacroft or St Georges unit, please see Complaint leaflet
  • To find out where to go at Seacroft Hospital, please see Map

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